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You should have the option to set the time intervals at which the reality check will appear on the screen. For example, many prices and offers available over the counter are not available from the terminal. Problems arise here because the SSBTs are typically branded to match bookmakers – however, SSBT bets may not be settled according to the bookmaker’s rules. The majority of SSBTs are operated by Best Gaming Technology (a gambling software company owned by Playtech). If you are unhappy with the way the bookmaker has resolved the bet, you can use Resolver to make a complaint. Unfortunately, the onus is on the customer to check that the receipt matches the bet – in these cases, the bookmaker will resolve the bet according to the receipt.

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• Once you’re set, you can deposit safely and start playing, with PlayOkay tools ready whenever you want to set limits.
• Wagering conditions, eligible games, expiry periods, and cashout restrictions can vary between campaigns.
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If a protected group is overrepresented in the gambling population, then it will be disproportionately impacted. HMRC customer experience is expected to remain broadly the same as this measure does not alter how individuals interact with HMRC. In response, some individuals could choose to gamble less, switch to alternative gambling activities or gamble through the illegal gambling market.

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According to the Consumer Rights Act (2015), gambling companies must provide a summary of their T&C’s, written in plain and simple language. This means that you should generally expect them to carry out reasonable checks to make sure that you should be playing. The Gambling Commission requires that gambling firms act responsibly in managing self-exclusion. If you feel that you’ve been treated unfairly by a gambling company, you can use Resolver to make a complaint to an alternative dispute resolution (ADR) service. These details will be available at the operator’s high street outlet and online. All gambling companies have to give details of their complaints procedures.